What should I do if my Lilliputiens product is defective upon receipt?
In accordance with the law, our products benefit from the legal guarantee of conformity (Case of a product which does not conform to the legitimately expected use or to the description of the seller, to be exercised within two years from the issue of the good) and legal guarantee against hidden defects (Case of a product which contains a hidden defect, to be exercised within two years from the discovery of the defect).
These guarantees are the responsibility of the seller. Thus, in the event that the product was purchased in a store, the warranty is therefore to be exercised, provided that the product is still under warranty, from the seller, the store. Depending on the case, the seller may offer a replacement or refund or resolution of the sale. It is the buyer's responsibility to keep their receipts in order to operate the warranty.
A lot of information will be requested from you in order to best identify the problem and offer you an adequate solution as quickly as possible.
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