Frequently Asked Questions

You can contact Lilliputiens customer service through our contact form.
You will receive an answer within 48 hours.

What should I do if my Lilliputiens product is defective upon receipt?

  • If you purchased this product from one of our resellers, we ask that you please contact the reseller directly. He will help you with the steps to follow.

In accordance with the law, our products benefit from the legal guarantee of conformity (Case of a product which does not conform to the legitimately expected use or to the description of the seller, to be exercised within two years from the issue of the good) and legal guarantee against hidden defects (Case of a product which contains a hidden defect, to be exercised within two years from the discovery of the defect).

These guarantees are the responsibility of the seller. Thus, in the event that the product was purchased in a store, the warranty is therefore to be exercised, provided that the product is still under warranty, from the seller, the store. Depending on the case, the seller may offer a replacement or refund or resolution of the sale. It is the buyer's responsibility to keep their receipts in order to operate the warranty.

  • In the case of a defective product or a quality problem following a purchase on our site, we invite you to contact us via the “  After-Sales Service  ” form to be put in contact with an advisor who will guide you through approach.

A lot of information will be requested from you in order to best identify the problem and offer you an adequate solution as quickly as possible.
Please be sure to fill out the form with the greatest care to help us provide you with a solution quickly.