Frequently Asked Questions

You can contact Lilliputiens customer service through our contact form.
You will receive an answer within 48 hours.

 How do I exchange a Lilliputiens product?

If your purchase was made from one of our resellers, we invite you to contact them to assist you in this process.
If your purchase was made on our online store, we will not be able to offer an exchange. It is however possible to exercise your right of withdrawal 14 days after receipt of your order, and therefore to return the product to us which can be refunded subject to a condition allowing its resale. At any time, you can reorder for a more suitable product.