Frequently Asked Questions

You can contact Lilliputiens customer service through our contact form.
You will receive an answer within 48 hours.


What payment methods are accepted?

Several options are available to you to pay for an order on the Lilliputiens e-shop.

This can be paid by bank card (Carte Bleue, Visa or Mastercard) or Bancontact (for orders to Belgium) in a secure manner using our Payline solution. This service relies on a secure Crédit Mutuel Arkéa payment server, benefiting from SSL (Secure Socket Layer) encryption from the start of the transaction to its finalization.

Always secure, the possibility of payment by PayPal is also offered.

Our Lilliputiens online store does not offer order payment by check or bank transfer.

What should I do when my payment is refused?

When entering your bank details, our secure banking interface carries out an automatic payment check to validate it.

If this is refused, we recommend that you contact your banking establishment to keep yourself informed of the conditions relating to Internet transactions.